Return Policy of Klyptsonali

Effective Date: January 8, 2025

At Klyptsonali, we take great pride in providing luxury timepieces that meet the highest standards of craftsmanship and quality. We want you to be completely satisfied with your purchase. However, if you are not satisfied with your order for any reason, we offer a comprehensive Return Policy to ensure a smooth and hassle-free return process.

By shopping on our website https://klyptsonali.com, you agree to the terms and conditions outlined in this Return Policy. If you have any questions, concerns, or need assistance, please do not hesitate to contact us at info@klyptsonali.com or (816) 847-0102.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Timeframe:
    You must initiate the return within 30 days from the date your order was delivered. Returns initiated after the 30-day period will not be accepted.

  • Condition of Items:
    All items must be returned in new, unused, and undamaged condition. Items must be in their original packaging, including all tags, labels, manuals, and accessories (such as boxes, warranties, or instruction leaflets).

  • Non-Returnable Items:
    The following items are not eligible for return:

    • Custom or personalized timepieces
    • Items marked as final sale
    • Gift cards or promotional items

2. Return Process

If you meet the return eligibility criteria, you can follow the steps below to initiate a return:

  • Step 1: Contact Us
    Contact our customer support team at info@klyptsonali.com or (816) 847-0102 to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.

  • Step 2: Return Authorization
    Once we have reviewed your request, we will send you a Return Authorization (RA) number and detailed return instructions. Please note that returns without an RA number will not be processed.

  • Step 3: Pack and Ship the Return
    Carefully pack the item(s) you are returning in their original packaging, along with all accessories, manuals, and any other items that came with the product. Clearly write the RA number on the outside of the package.

    Please ship the return to the address provided in the return instructions. We recommend using a trackable shipping service and purchasing shipping insurance for high-value items, as we are not responsible for lost or damaged return packages.

3. Return Shipping Costs

  • Return Shipping:
    Unless the return is due to a defective or incorrect item sent by us, the customer is responsible for paying the return shipping costs. The original shipping fees are non-refundable.

  • Free Return Shipping:
    In cases where the item is damaged, defective, or incorrect, Klyptsonali will cover the return shipping costs. We will provide a prepaid return shipping label or reimbursement for shipping fees in these cases.

4. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued based on the original payment method used at checkout. The following terms apply:

  • Refund Timeframe:
    After we receive the returned item, please allow 5-7 business days for us to process your return and issue the refund. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account (typically 3-5 business days).

  • Refund Amount:
    Refunds will be issued for the purchase price of the item. Please note that shipping costs (both the original shipping fees and return shipping fees) are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect product).

  • Partial Refunds:
    If the returned item is not in its original condition or missing parts, a partial refund may be issued based on the condition of the item.

5. Exchanges

Currently, Klyptsonali does not offer direct exchanges. If you wish to exchange an item for a different size, style, or color, please return the original item according to the process outlined above and place a new order for the desired item. This ensures that you receive the new item as quickly as possible.

6. Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please follow these steps:

  • Contact Us Immediately:
    Contact our customer support team within 7 days of receiving the item, providing a detailed description of the issue and, if possible, including photos of the damage or defect.

  • Return Process:
    If your item is damaged or defective, we will cover the return shipping costs and issue a full refund or send a replacement based on your preference.

7. Order Cancellations

Orders can only be canceled before they are shipped. If you wish to cancel your order, please contact us immediately at info@klyptsonali.com or (816) 847-0102. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process outlined above.

8. Special Terms for International Returns

For international customers, the same return policy applies; however, there are some additional considerations:

  • Return Shipping Costs:
    International customers are responsible for return shipping costs, which can vary depending on the carrier and destination.

  • Customs Duties and Taxes:
    You are responsible for any customs duties, taxes, or import fees associated with the return shipment. These costs are non-refundable.

9. Contact Information

If you have any questions or need assistance regarding returns, please feel free to contact us:

At Klyptsonali, customer satisfaction is our top priority. We strive to provide the highest-quality luxury timepieces and excellent customer service. If for any reason you are not completely satisfied with your purchase, we are here to help make the return process as easy and smooth as possible.

Thank you for choosing Klyptsonali!