Shipping Policy of Klyptsonali

Effective Date: January 8, 2025

At Klyptsonali, we are committed to delivering your luxury timepiece in a timely and secure manner. Our shipping policy is designed to provide you with clarity regarding the shipping process, timelines, and costs associated with your order. By placing an order with us, you agree to the terms outlined in this Shipping Policy.

If you have any questions or concerns, please feel free to contact our customer support team at info@klyptsonali.com or (816) 847-0102.

1. Order Processing Time

  • Processing Time
    Once your order has been placed and payment has been confirmed, Klyptsonali will process your order within 1-2 business days. Orders placed after business hours, on weekends, or holidays will be processed on the next business day.

  • Business Days
    Our business days are Monday through Friday, excluding public holidays. Orders placed during non-business days (weekends and holidays) will be processed on the next business day.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to ensure that your luxury timepiece is delivered safely and in a timely manner. The shipping options available to you will be displayed at checkout based on your shipping address.

  • Domestic Shipping (USA)

    • Standard Shipping: Typically arrives within 3-7 business days.
    • Expedited Shipping: Typically arrives within 2-4 business days.
    • Express Shipping: Typically arrives within 1-2 business days.

  • International Shipping

    • Standard International Shipping: Delivery time may vary, typically 7-14 business days, depending on the destination.
    • Expedited International Shipping: Delivery time typically ranges between 3-7 business days.
    • Please note that shipping times may be affected by customs processing and other factors beyond our control.

3. Shipping Costs

Shipping costs are calculated during the checkout process based on your delivery location, the weight of your order, and the selected shipping method. Shipping fees are added to the total cost of your order.

  • Domestic Orders:
    • Standard shipping is typically free for orders over $200 (Domestic, USA).
    • For orders under $200, shipping costs will be calculated at checkout.
  • International Orders:
    Shipping costs for international orders will be calculated at checkout based on the destination, order weight, and chosen shipping method. International customers are responsible for any customs duties, taxes, or import fees that may be applied by their country’s customs department.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This email will allow you to track your order in real-time and monitor the progress of your shipment.

You can also track your order directly on the shipping carrier’s website using the tracking number provided in the email.

5. Shipping Restrictions

  • Shipping Areas
    Currently, we offer shipping to most countries worldwide. However, certain international locations may be excluded due to shipping restrictions or logistical challenges. If your country is not supported at checkout, please contact our customer service team for assistance.

  • Address Verification
    Please ensure that the shipping address provided is accurate and complete. Klyptsonali is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer. If you notice an error in your shipping details after placing your order, please contact us immediately at info@klyptsonali.com.

6. Customs Duties, Taxes, and Import Fees

  • International Orders
    For international orders, Klyptsonali is not responsible for any customs duties, taxes, or import fees that may be imposed by your country’s government upon arrival. These fees are the responsibility of the customer and must be paid directly to the relevant authorities before delivery can be completed.

  • Customs Delays
    In some cases, international shipments may experience delays due to customs clearance. Klyptsonali has no control over these delays, and we cannot be held responsible for any additional customs fees or delays caused by customs processing.

7. Lost or Damaged Shipments

  • Lost Shipments
    If your order is lost in transit, please contact our customer support team immediately at info@klyptsonali.com. We will work with the carrier to investigate the issue and, if necessary, initiate a claim to recover your order.

  • Damaged Shipments
    If your order arrives damaged, please contact us within 48 hours of receiving the shipment. Please provide photos of the damage along with your order number. We will guide you through the process of returning the damaged item and issuing a replacement or refund, as appropriate.

  • Missing Items
    If you believe that items are missing from your order, please contact our customer support team immediately with your order number and details of the missing items. We will investigate and ensure that all items are delivered to you.

8. Return and Exchange Policy

For information on returns and exchanges, please refer to our Return Policy. All items are subject to our return policy, which includes conditions regarding returns, refunds, and exchanges.

  • Domestic Returns
    Returns must be initiated within 30 days of receiving your order. Eligible items must be in new, unused condition and returned in their original packaging to qualify for a refund.

  • International Returns
    International customers must follow the same return procedure, and shipping costs for returns are the responsibility of the customer. Please refer to our Return Policy for complete details.

9. Packaging and Handling

We take great care in packaging our luxury timepieces to ensure they arrive safely. Your order will be carefully packed in premium packaging to protect the item during transit. All orders include a certificate of authenticity and warranty information.

10. Changes to Shipping Policy

Klyptsonali reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this page periodically to stay informed of any updates.

11. Contact Us

If you have any questions or concerns regarding our shipping policy, please reach out to us using the following contact information:

Thank you for choosing Klyptsonali for your luxury watch purchase. We look forward to providing you with an exceptional shopping experience and ensuring your order arrives safely and promptly!